In the presence of fierce competitors, rendering almost similar services, providing the best customer service is very important for telecommunication networks. These customer services help users solve their problems seamlessly, preventing customers from getting frustrated and leaving the network. Part of measures taken by MTN to offer top notch customer care, MTN created the My MTN Self-care app, an app that brings all MTN products and services within. In this article, we are going to look at how MTN users can download the My Self Care App and also, I would be giving a user guide for the My MTN Self Care App.
What Is My MTN Self Care App Used For?
As earlier mentioned, the My MTN Self Care app is an app that brings MTN products and services closer to MTN subscribers. With this app, MTN subscribers do not need to contact MTN customer care agents all the time. Having to memorize the USSD codes for all MTN products and services is tasking. This app eliminates all the stress. With the My MTN Self Care App, you can do the following:
- Data and airtime balance checking
- Direct access to mtn special promo and offers
- Help find your prepaid or postpaid plans
- You can easily buy airtime or data through the app
- Get help and chat with MTN customer support agents.
- Check Sim swap status and send free SMS
- Log complaints and activate Do Not Disturb (DND)
- Easily borrow data and airtime direct from the App
- Can help you check your bonuses
Why Downloading The My MTN, Self Care App is Imperative
The features of the My MTN SelfCare App listed above may be enough reason for you to download the app. But they are also some salient features of the app, that is worth looking into.
The My MTN SelfCare App keeps subscribers updated on the latest and hottest data deals available on the network. It provides MTN subscribers with information on all the data plans available on the MTN network, data plans ranging from daily to 3 months of data plans.
My personal favorite. Users can block any shortcode number you don’t wish to receive SMS from. This feature is located in the Help (DND) section.
Using the My MTN SelfCare App, Reaching a customer care agent is just clicks away. You are not required to memorize any calling code or search the internet for MTN customer care number. All you need to do is launch the app and navigate to the customer agent section.
In Summary: The My MTN SelfCare app saves you the stress of having to source the internet or call a customer agent, for information on MTN product and services. You don’t need to go through the stress of having to purchase airtime for a data subscription.
The My MTN SelfCare app helps users find prepaid plans available on MTN business class, Pulse, xtraValue, XtraSpecial, and BetaTalk.
How To Download the My MTN SelfCare App
MTN occasionally sends text messages containing links to download this app; If you are like me, I guess you already deleted the text message and did not bother to read it. well, thank God you stumbled on this article.
The My MTN SelfCare App is available on both the Android platform and the iOS platform. You can download the app from the Google PlayStore as well as the Apple App Store.
My MTN Self Care App iOS download click here.
My MTN Self Care App Android download Click Here
There you have it. You have just been provided a detailed tutorial on how to download the MyMTN SelfCare App and also a user guide for the app. If you have other questions, feel free to let us know in the comment section below.