Generally, online retail stores, which are also called E-commerce websites, have a system that lets you place an order from the comfort of your home to get it delivered to where you reside. However, there is also a provision for customers who desire to cancel their orders during processing. In this article, you will learn how to cancel orders on Jumia, Konga, and Aliexpress.
There comes a time where you place an order on a certain product and thereafter be faced with circumstances that hamper the need for that product.
There can be a scenario where you got the product at a cheaper rate elsewhere or you a case where you discovered you a get particular product form a retail store nearby and therefore see no need to wait for days to get the product delivered.
It is at these scenarios that we employ the provision offered by online retail stores, which allows enthusiasts to cancel the orders they placed before it is delivered. As clearly illustrated in the title block, this article runs you through a comprehensive tutorial on how to cancel orders placed on Jumia, Konga, and Aliexpress.
How To Cancel Orders on Jumia
Being one of Africa’s most prestigious online retail store, Jumia also made the order canceling feature available on their platform, this way they do not have to waste resources on the logistics and have the product rejected on delivery. The customer also doesn’t have to feel bad for wasting the time of the delivery agent.
To cancel orders on Jumia, you are advised to call the Jumia customer care via (0-700-6000-000) or you can employ the order canceling mechanism on your order dashboard on the Jumia platform.
Please note that in scenarios where you opted your pay online before delivery, Jumia is will refund you upon cancellation.
How To Cancel Orders on Konga
When it comes to e-commerce marketing / online retailing, Konga stands in as one of the foremost companies in Nigeria. The fact that it’s one of the foremost means they have got some modern systems and one of them in the order canceling feature, designed to keep the logistics personnel and customer from stress.
To cancel orders on Konga,
- Logon to the Konga website
- Navigate to the “My Orders”
- Click the cancel button next to the product ordered to cancel the order
How To Cancel Orders on AliExpress
Last but certainly not least, is AliExpress, an e-commerce website that has bridged the gap between Nigerians and the Chinese market, allowing enthusiasts to purchase products at more affordable prices.
Before you proceed to cancel an order placed on AliExpress, please note that the seller doesn’t ship the package straight away after an order is placed. AliExpress set aside 7 business days for the seller to do it. You are advised to cancel your order during this period before it is shipped.
To cancel orders on Aliexpress,
- Launch the AliExpress platform
- Navigate to the “my orders” section
- Now click on the “cancel order” button next to the product
- Finally, click on “request order cancellation”
There you have you it – a comprehensive tutorial on how to cancel orders on orders on Jumia, Konga, and AliExpress. Unarguably, unforeseen circumstances are unforeseeable, however, you are encouraged to keep tabs and try as much to cancel the order before it is shipped, to avoid inconveniences.